# Platform FAQ

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#### Q: What projects does Oula currently support?

A: Currently, Aleo and Autonomys projects are live. For updates on other projects, please follow our Twitter, official website, and community announcements.

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#### Q: How do I set up two-factor authentication (2FA)?

A: Please complete email verification during registration and add Google Authenticator.

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#### Q: What should I do if I lose my 2FA device and can't log in?

A: Please contact customer support for verification and reset the Google Authenticator key.

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#### Q: How can I contact customer support?

A: Please use [this link](https://t.me/oulacommunity) to reach our customer support.

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**Q: Does Oula offer Aleo hosting service?**

A: Kindly contact Oula[ Telegram community admins](https://t.me/oulacommunity) for more information or email us at <mark style="color:blue;"><contacts@oula.network></mark>.

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**Q: What is the difference between local power and effective power?**

A: Local power and effective power may exhibit differences:

Local power: The power committed by the miner over a recent period. \
Effective power: The power committed by the miner that has been successfully verified by the server over a recent period.

Theoretically, these two power values should align. However, factors such as network stability, local operational integrity, and the performance of the graphics card during the commitment process can lead to power loss.

For instance, if your local power is 1M/s and you experience a loss of 20K/s due to various circumstances, your effective power would amount to 980K/s.

[**Back to Oula**](https://oula.network/en/login)
